We are here for you,

If you place your order before 11 a.m. on a business day, we’ll ship it the same day. Orders placed after 11 a.m. will be shipped the next business day.

Delivery times vary depending on your location and the shipping method you choose. For standard shipping within the peninsula, you can expect your order to arrive within 3–5 business days. For more info, visit our delivery policy.

Yes! If you place your order before 11 a.m. on a business day, are located in the Iberian Peninsula, and choose express delivery, your order will arrive the next day.

Providing your phone number ensures a smoother delivery experience. If the delivery driver encounters any issues, they can contact you directly to resolve them.

First, we recommend removing the insoles daily to prevent odors. Additionally, once a week, you can clean your shoes following our tips below based on the material. Most importantly, avoid using a washing machine, as it may damage the shoes.

For your canvas shoes, use cold water, a mild soapy lotion, and a brush to gently scrub away dirt. Avoid hot water or harsh products to keep the materials in top condition.

For suede shoes, use a special suede brush to gently remove dirt and freshen up the texture. Always brush in the same direction and avoid water or soap, as they can stain or stiffen the material.

For hairy leather, gentle care is key. Use a soft brush to remove dirt, always brushing in the direction of the hair. Avoid water, soap, or chemicals, as they can damage the texture and shine of the material.

KOOPS are designed to make your life easier! Simply clean them with a bit of soapy water and a brush or cleaning cloth. Disinfectant wipes also work great for quick touch-ups.

With a soft-bristle brush, gently scrub, and all the dirt will come off. If you don’t have a brush, you can rub the stained area with the other shoe (as long as it’s the same material) to remove the marks effectively.

No.

Products marked with the "preorder" tag are purchased immediately but will be shipped on the specified date indicated next to the product.

We don’t offer preorders based on sales. Our preorders last until the stock runs out or the delivery date arrives—whichever comes first.

Yes, you have two options to change the size: during the preorder period, you can contact us to make the change, and after delivery, you can enjoy one free size exchange.

Yes, you can cancel your preorder as long as it is at least 76 hours before the shipping date.

Yes, you have one free size exchange, which can be processed here within 15 days from delivery: https://returns.bigblue.co/koops.

Yes, you have 15 days to return your product. You can find detailed instructions on how to do so, depending on your location, here: https://koopsbrand.com/policies/refund-policy.

No, once your order is placed, it cannot be canceled. However, you can try contacting us at info@koopsbrands.com, and if we’re available, we’ll attempt to cancel it before it’s processed. Please note, we cannot guarantee that it will be possible.

No, it’s not necessary to print the shipping label. However, it’s important that the package is well protected to ensure the product packaging isn’t damaged.