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browse our most frequently asked questions, and if you don’t find what you’re looking for, feel free to reach out to us.
HOW DO WE SHIP
If you place your order before 11 a.m. on a business day, we’ll ship it the same day. Orders placed after 11 a.m. will be shipped the next business day.
| COUNTRY | SHIPPING RATES | DELIVER TIME |
|---|---|---|
| Peninsular Spain - Pickup point | 4,95€ | 3/5 days |
| Peninsular Spain - Standard | 4,95€ | 3/5 days |
| Peninsular Spain - Express | 7,50€ | 24/48 hours |
| Balearic Islands | 8,95€ | 4/6 days |
| Canarias | 8,95€ | 7 days + duties |
| Portugal - Standard | 6,50€ | 3/5 days |
| France, Italy, Germany, Netherlands | 8,95€ | 5/8 days |
| Austria, Belgium, Czech Republic, Denmark, Ireland, Luxembourg, Sweden |
11,50€ | 5/8 days |
| Norway, Switzerland | 12,50€ | 5/8 days |
HOW LONG IT TAKES?
Delivery times vary depending on your location and the shipping method you choose. For standard shipping within the peninsula, you can expect your order to arrive within 3–5 business days. For more info, visit our delivery policy.
IS IT POSSIBLE TO DELIVER NEXT DAY?
Yes! If you place your order before 11 a.m. on a business day, are located in the Iberian Peninsula, and choose express delivery, your order will arrive the next day.
WHY DO YOU NEED MY PHONE NUMBER?
Providing your phone number ensures a smoother delivery experience. If the delivery driver encounters any issues, they can contact you directly to resolve them.
BEST TIPS TO MAKE YOUR KOOPS LAST
We recommend caring for your Koops with our Sneaker Cleaner Kit:
- Use the water repellent to protect the material before wearing your Koops.
- Gently brush the surface using the cleaning foam.
- Repeat the process every week and remove the insoles to let them air out.
CAN I WASH IT IN THE WASHING MACHINE?
No.
HOW DOES THE PREORDER WORK?
Products marked with the "preorder" tag are purchased immediately but will be shipped on the specified date indicated next to the product.
UNTIL WHEN DOES THE PREORDER LAST?
We don’t offer preorders based on sales. Our preorders last until the stock runs out or the delivery date arrives—whichever comes first.
CAN I CHANGE A SIZE DURING THE PREORDER?
Yes, you have two options to change the size: during the preorder period, you can contact us to make the change, and after delivery, you can enjoy one free size exchange.
CAN I CANCEL MY ORDER?
Yes, you can cancel your preorder as long as it is at least 76 hours before the shipping date.
CAN I CHANGE THE SIZE OF A PRODUCT?
Yes, you have one free size exchange in in mainland Spain and the Balearic Islands, which can be processed here within 15 days from delivery: https://returns.reveni.io/koops
CAN I RETURN A PRODUCT?
Yes, you have 15 days to return your product. You can find detailed instructions on how to do so, depending on your location, on our returns policy.
CAN I CANCEL MY ORDER?
No, once your order is placed, it cannot be canceled. However, you can try contacting us at hola@koopsbrands.com, and if we’re available, we’ll attempt to cancel it before it’s processed. Please note, we cannot guarantee that it will be possible.
DO I HAVE TO PRINT THE SHIPPING LABEL?
No, it’s not necessary to print the shipping label. However, it’s important that the package is well protected to ensure the product packaging isn’t damaged.
